I got the money on my account two days ago and can now say that Lufthansa holds no leverage over me in the matter. For example they cannot demand now that I take down this blog as a condition of the settlement.
But somehow I cannot leave the matter be and first decided to tell about my Lufthansa experience on their facebook page. Perhaps I can generate enough attention so that something will change in the way they treat their customers. This is the only purpose of the attention I am trying to attract. Personally, I think that both Lufthansa and Dolfi1920 are equally big culprits in the story. However, I have little faith for any improvement in the Dolfi's procedures as they give the impression of being systemically prejudiced. As an example I can paste an information from their online system, the only one they cared to register, and only after my strong demands:
Needless to say, no new information had ever been made available. It was just a part of prolonging and avoiding to do their part, in a seeming attempt to coerce me to make concessions. Well, guess what, it will never happen and hopefully I will make you regret that decision.
Lufthansa, on the other hand, could pick their partners better and listen to their customer's feedback. I was refused both, but I hope that others due to my actions will have it a bit easier...
I hope not to write for some time, though if there are any developments, I will make sure to post them here. On final note, I would like to assure both parties that it is not my intention to tarnish their names. I am well aware that the experiences of other people might be completely different than mine. This is in the end just a description of the entire process I had to endure, which lead me to make certain, subjective conclusions on the matter. I would be happy to discuss on how to improve your internal procedures and arrive at something more suiting customers like me.
I hope not to write for some time, though if there are any developments, I will make sure to post them here. On final note, I would like to assure both parties that it is not my intention to tarnish their names. I am well aware that the experiences of other people might be completely different than mine. This is in the end just a description of the entire process I had to endure, which lead me to make certain, subjective conclusions on the matter. I would be happy to discuss on how to improve your internal procedures and arrive at something more suiting customers like me.
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