Further complaints

But of course it was not the end of my complaints to Lufthansa. I immediately wrote another one in reply to the one sort of telling me to get lost. So the strongest email I wrote was:

"Dear Mr xxx, 

Thank you for your timely response and another assurance that you as Lufthansa are eventually liable for my problem. Because of that, all my complaints are, and will be, directed to Lufthansa, and not any third party that you had forced me to cooperate with, without my consent or approval.

Then, I think you misunderstood my demand, so I will state it clearly. I do not want Lufthansa to tell Dolfi1920 how to do their job. It would be great if you had a better quality control scheme over the parties you employ, but my problem is that I have lost confidence in the willingness and capabilities of that third party to provide me the required service. Therefore, I come to Lufthansa, as the liable party, to solve the problem without relying on Dolfi1920, and to propose a new way forward. In the case you want to make use of another third party, which is well within your rights, I would require that Lufthansa acts as an intermediary in all communications.

Finally, I do not pretend to know the extent of my rights or how I could escalate the problem further. If you force me to find out, by not proposing a satisfying solution or again waiving your responsibility of any action, that will most certainly affect my future choices as a client. For sure, I have already described my problem, and your unwillingness to help, to several of my friends, though I have not yet taken it online. 

Therefore again, I urge Lufthansa to solve the problem and do not pretend you cannot do anything about it.

Kind regards,

Paweł xxx"

This whole blog spurs out of that email, as I made a promise to myself to take things online to warn about such practices, once they have no leverage against me. The response was short and infuriating, in which the most important part was:

"We do not want to disappoint you any further, since your continued description does not give us cause to change our position, we appreciate your understanding that Lufthansa regards the case as closed and will make no further comments on the matter."

I do not need to state clearly what they told me to do with my case, though it was put in such polite words. The liable party finally refused to take any further action and I was left alone with my problem. I seriously started exploring further options, but also a bit anxious contacted Dolfi1920 in parallel...

That was the end of contact with Lufthansa for quite a while, and it left a very bitter taste.