Surprising delivery!

I was hoping not to write for some time but the circumstances sometimes surprise. A few days ago I arrived home to see a package addressed to me, sent by no other but Dolfi1920. There had been no prior communication so I was very surprised to see a wheel in the package. I got really excited as on that very same day I heard some good news at work, and after months of searching I possibly had a new apartment for rent, right where I wanted it in Delft.

Received wheel

  I dropped all my stuff and grabbed a screwdriver. My enthusiasm was soon shattered as I discovered the wheel did not fit. It is for the same suitcase model, but the fittings are suited for the other side of the suitcase, which I checked by unscrewing a wheel there. For the rest of the evening I was wondering whether it was a simple mistake, gross incompetence from the company or a very well planned mockery...
So what the hell, not having anything to lose I sent them another email, explaining the situation in a seemingly professional but ultimately scoffing tone. Here it goes:

Dear Sir or Madam,
I was very surprised to see that a package from you arrived with a new wheel to repair my suitcase even though there has been no communication between us for a while.
However, upon investigation of the wheel I have realized that the sent wheel is not the correct one to be replaced. It is from the right suitcase model, but suiting the other side of the suitcase (apparently they differ). As such, the fittings prevent me from installing it. I would very much appreciate if you could send the correct one, if that is not too much trouble. It would definitely help me regain some confidence in your services, and be definitely worth mentioning on my blog, where I described our previous encounters in great detail.
In case you want to call me, you have my mobile number.
Kind regards,
Paweł XXX

To my surprise I received a prompt, but useless reply already 9 days ago:

Dear Mr. XXX,

thank you very much for getting back to us.

Thank you for taking the time and communicating to us why our service did not meet your expectations. Let us assure you that all efforts will be taken to respond as quickly and effectively as possible.

I will forward your e-mail to the department in charge. The responsible colleagues will revert to you shortly.

We appreciate your feedback and thank you once again for giving us the opportunity to regain your confidence.

We remain at your disposal for any further queries,

Best regards,

Dolfi Employee 3
Dolfi1920 Baggage Services

From now on, I again started monitoring the track and trace on their website. Interesting choice of words for sending me a part to fix myself, and two mysterious entries without a description.

Track and Trace screenshot from Dolfi1920 website

I have a feeling things might get more interesting soon, and there I though it was all over...